Support and Consultation


We are technical support partner for the following developers:

  • DIY, HD Sentinel and Reclaime

Of course you can also reach me for support on:

  • JPEG Recovery LAB
  • JPEGREPAIR.NINJA’s JPEG-Repair Toolkit
  • JpegDigger

Before asking for support make sure you’re using the latest version of the software you’re having a problem with.

If you need to me to look at corrupted photos, use this page. If you have already purchased JpegDigger or JPEG-Repair, include your order ID when uploading photos.

We answer within one working day. However often we answer within an hour or so. If we have the chance we check the support inbox in weekends as well. Bottom line is that we understand your feeling of urgency when it comes to recovering lost data, and we will answer as quickly as possible.


If you experience data loss and don’t know what to do then don’t hesitate to contact us. Even if you don’t have any of the products of the developers mentioned above. We will give you a fair answer based on decades of experience with many data loss scenario’s en file recovery products.

Data Recovery from memory cards:

I occasionally agree to performing the actual recovery myself. In this case I need access to the disk image of the memory card via a file sharing service. In case of higher capacity cards this often impractical though. You can then opt to send me the actual memory card but note that I will not return the card.

Ways to contact me

  1. Chat (blue messenger icon, right side of page)
  2. Contact form at the bottom of this page.
  3. Email: